Tag: capacity
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Why is Chick-Fil-A Picking up Market Share (and Why is McDonalds Testing Robot Fryers and Voice-Activated Drive-Through)?
WSJ recently ran an interesting article (and video) on how and why McDonalads is testing using robots to cook and voice-recognition software to take orders at drive-through. The why is simple. To quote the article: “Both technologies are meant to shorten customer wait times that executives acknowledge have grown in recent years. McDonald’s also has…